Customer Support
Delivery Options
Standard Ground
| Order Value | Shipping & Handling |
|---|---|
Less than $100 |
$6.95 |
$100 - 200 |
$10.95 |
$200 - 300 |
$13.95 |
$300 - 400 |
$16.95 |
$400 - 500 |
$19.95 |
$500+ |
FREE!!! |
Overnight and 2-day Shipment
Freight charges for overnight and 2-day shipments will be advised within four hours of order placement.
Special and Oversize Items
HD Supply reserves the right to advise freight adders for any special and oversize items. Special and oversize items generally include: ladders, pipe, conduit, wireway, enclosures, ground rods, strut, wire, elbows, lamps longer than 4 feet and all hazardous materials and selected wire. If freight adders apply to your shipment, you will be advised within four hours of placing your order. Special and oversize items may need to ship via common carrier (truck).
Same-day Shipping Deadline
Orders placed before noon EST will ship same day for in-stock items.
Payment Options
We accept several methods of payment:
Credit Cards
- Visa, Master Card and American Express
Account Billing
- If you currently do not have a line of credit established with us, please fill out a credit application and fax it to us toll free at: 866.580.9495.
Return Options
HD Supply Electrical Return Policy
We accept stocked product back in its original packaging up to 30 days from the date of purchase. Please complete a RGA (Return Goods Authorization Request) and a Customer Service Associate will contact you in 1 business day. Certain items may not be returnable or may have specific return instructions; please see below before you make your return. To request a return fill out and submit the RGA REQUEST FORM
Damaged or Defective Items
If your package arrived damaged in transit, please note the damage next to your signature at the time of delivery. If your package had concealed damage or contained defective merchandise, please call us within 1 business days of receipt at 877.572.4847.
Shortages and Fulfillment Errors
If you notice your order arrived short an item at the time of delivery, please note the shortage next to your signature. If you notice a shortage upon opening your package or if your order was fulfilled incorrectly, please call us within 1 business day of receipt at 877.572.4847.
Special Orders
Special order and volume purchases are non-returnable.
Haz-Mat Returns
Hazardous materials are non-returnable
Shipped Outside the Continental U.S.
Items shipped outside the continental U.S. are non-returnable.